Effective Date: 15 October 2025
At LLP Stationery Shop, we want you to love every item you purchase. If you’re not completely satisfied, we’re here to make things right with our simple and transparent returns process.
Eligibility for Returns
You may request a return or exchange within 7 days of receiving your order if:
- The item is damaged, defective, or incorrect
- The item is unused, in its original packaging, and in resellable condition
Unfortunately, we cannot accept returns on:
- Opened or used products
- Clearance or sale items
- Personalized or special-order items
How to Request a Return
To start a return, please contact our customer support team at [insert email address] with:
- Your order number
- A brief description of the issue
- Clear photos if the item arrived damaged or incorrect
Once your request is approved, we’ll provide the return address and further instructions.
Refunds
After we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7–10 business days to your original payment method.
- Shipping fees are non-refundable, except in cases where we made an error or sent a faulty item.
Exchanges
If you prefer an exchange for a different item (or replacement of a damaged one), please specify this when you contact us. We’ll do our best to accommodate your request, depending on stock availability.
Delivery Issues
If your order hasn’t arrived within the expected delivery time, please contact us promptly so we can trace and resolve the issue with our courier partners.
Questions or Assistance
For any refund or return queries, please reach out to us at:
📧 info@llpstationary.co.za
🌐 www.llpstationeryshop.co.za
Website Credits
This website was designed by a digital marketing agency and is maintained by Iron Edge Design Digital Marketing — ensuring a secure and seamless online shopping experience.